Terms of service

When are return or exchange requests accepted?

  • Within 1 day of receiving the product.
  • The product must be in its original packaging, intact, and unopened.
  • The package must be in good condition, and no quantity can have been used.

Cases in which we accept returns or exchanges:

  • If there was an error in the shipped product (e.g., wrong type requested - damaged package).
  • If the product has a manufacturing defect (issue with roasting or grinding).

How to request a return or exchange: Contact customer service via: